Unlimited Support for your entire network and staff for one low fixed monthly fee
Flat-rate IT support solutions provide options to customers with unlimited phone support, unlimited email support, unlimited remote access and on-site support. As well as options for after-hours, weekend and holiday support services.
In most cases, customers will not incur any additional fees on top of the monthly subscription fees. Businesses can now spend the necessary time on proactive maintenance, ensure smooth operations for critical IT infrastructure, result in fewer problems, and reducing the number of reactive activities.
Managed IT Services and Support – Gold Level
|UNLIMITED Phone Support||☑|
|UNLIMITED Remote Support||☑|
|Microsoft Updates and Patching||☑|
|Flexible Pricing based On Size Of Network||☑|
How does unlimited support work?
If you experience any problems, you and your staff have option of opening a support ticket via phone, email or on-line. Some problems will be detected by our NOC automatically and will automatically open a ticket. With our State-of-the-Art NOC system, 99% of your problems will be fixed remotely. By doing all of our work remotely, we can provide faster service to our customers at cheaper rate. No more travel fees and waiting on technicians to come on site. In case of an emergency outage where remote support is not available, we will work with your on-site people or coordinate with a local vendor.
Once the problem is resolved, we will document incidents and you will receive an email with completed service status. Flat-Rate IT Support is designed for companies that need mostly remote IT support, for companies that frequently need on-site support we suggest one of our alternative IT support plans.
To speak with RDA about our Remote Monitoring and Management contact us at firstname.lastname@example.org or call us at (855) 55-RDAIT (73248).